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Delivery and Returns
UK Delivery timescales

We only deliver to addresses in mainland United Kingdom. For the Channel Islands and Northern Ireland please contact us if you would like an order delivered to this area. We aim to dispatch your order to you as quickly as possible. You should receive your order within 7-10 working days (see conditions of use). Please note that if you add special instructions to your order indicating that you would like the delivery to be left outside your property - this is at your own risk.


UK Delivery costs for slippers


When you add a product to your shopping basket and proceed to the checkout the delivery charges are calculated and displayed before you proceed to pay for your order. The delivery cost includes our costs in selecting, packing and posting your order.

Number of Items
Delivery cost (inc VAT)
1
3.25
24.25
35.00
46.00
5 and Over7.00


No quibble guarantee on returned goods

Our aim at the Slipperstore is to achieve 100% customer satisfaction with the service and quality of our goods. If you are unhappy with your purchase you can return it to us for an exchange or a refund. Order cancellation must be in writing (telephone calls will not suffice) by, either, recorded delivery letter, email or fax. The written cancellation notice should be received by us within 7 working days of receipt of the goods. Please follow the instructions for returning goods which are on the return slip included with your order. Please return the goods within 7 days of receipt to:The Slipperstore, Unit 24 Capital Valley Industrial Estate, Pontlottyn, Gwent, NP22 5PT,


We will refund product cost and the delivery cost charged originally to send goods to you. The postage cost to return goods to us will be paid by you. The goods must be re-saleable.
Note: Please allow up to 10 days from the day that you return your order for us to process your exchange or up to 30 days for refunds. Refunds will only be issued when the return goods have been received here.Note: We cannot be held responsible for any delays or damages caused by any third parties. Our product guarantee for faults that develop from general wear and tear under normal use is valid for 28 days from receipt of product. The above postal rates apply to all products, except Wellingtons due to the weight, postage for 1 pair of of wellies is 5.00.



XMAS DELIVERIES - We cannot guarantee that orders placed on or after 16th December will be delivered in time for Xmas. Order early to avoid disappointment.
Orders placed between 17th Dec and 3rd Jan will be dispatched week commencing 4th Jan due to Xmas business shutdown. Office will re-open on 4th January.
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